Robert Half International Customer Service Representative in Santa Monica, California
A start-up in Santa Monica is looking for a Customer Service Representative to join the team that will also take some administrative duties. This is a position where you will manage inbound calls and emails from customers regarding product questions. Excellent customer service is required. Additional office assistance may be needed with duties including organizing supplies, packaging shipments and assisting with other office initiatives. The candidate will also be assisting with helping to plan an events and special projects as needed. The preferred candidate will have experience in a customer service, call center or administrative role with exposure to Microsoft Excel. This is a casual office environment that requires an outgoing personality and a love for dogs (there are two in the office). This position will pay $15/hour and is slated to last through January. If you are qualified and interested, please send your resume to email@example.com.
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Req ID: 00320-0010667261
Functional Role: Customer Service
City: Santa Monica
Postal Code: 90405
Compensation: $14.25 to $16.50 per hour
Requirements: - Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Excellent customer service and office administrative skills - Demonstrated ability to interact effectively with internal and external partners and clients/customers - 1+ years of past relevant experience - Proven experience going the extra mile to solve complex customer inquiries via extensive research - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Microsoft Office experience desired - Excellent verbal, written, and social communication skills - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Enthusiastic attitude and an engaging businesslike approach If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!