Robert Half International Help Desk Analyst I in Minneapolis, Minnesota
We have a new opportunity available for a Help Desk Analyst to join a small team supporting their clients. This position is 100% phone support doing troubleshooting on hardware and software needs for end users. This person will assist with desktop, laptop, and printer technical support as well as assist with Microsoft Office (Office 365, Windows 10) support and other web based application support. This is a great job for a creative with a talent for solving both routine and unique problems. The ideal candidate is ready to support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Minneapolis, Minnesota area and is a short term temporary opportunity. If this is something you are interested in, please reach out to Amanda Hennek with Robert Half Technology at (612) 359-4960 or via e-mail at Amanda.firstname.lastname@example.org . Key responsibilities - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
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Req ID: 02310-0010574711
Functional Role: Help Desk/Tech Support I
Postal Code: 55413
Requirements: - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Comprehension of basic networking concepts - Good understanding of IT support ticketing systems - Comprehensive knowledge of Microsoft Office 365 - Proficiency in server - Microsoft Office Windows 10 experience preferred - Ability to recognize, evaluate, and resolve problems effectively