Robert Half International Assistant Academic Advisor in Minneapolis, Minnesota
Are you looking to get a foot-in-the-door within higher ed? Do you have a 4 year degree? If so, then this Assistant Academic Advisor role might be a great fit for you! Robert Half OfficeTeam is working with an online university in the Minneapolis area that has MULTIPLE immediate openings for entry-level candidates with completed 4 year degrees to work as Assistant Academic Advisors- so APPLY TODAY! These are long-term temporary opportunities that have the potential to go permanent for the right candidates. GENERAL SUMMARY Assistant Academic Advisors facilitate student success by assisting Academic Advisors in their daily workflow by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals serving as frontline support for students through phone and email. Assistant Academic Advisors aid in providing support to students in managing their day-to-day expectations and assist in providing opportunities for students to stay connected to our online community. They will provide support in advising students on university policies and procedures, related academic matters; and work closely with other university support teams and the students? Academic Advisor to ensure that student inquiries are addressed in a timely and effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES -Work closely in a team environment to provide outstanding ?concierge-level? student service via phone and email -Identify and escalate higher level student advising needs to Academic Advisors -Assist Academic Advisors with managing the student communication system through incoming and outgoing email communication and the processing of academic forms -Play a significant role in creating student service best practices and improving service levels -Assist students in understanding and completing degree requirements and finding resources to assist -Empower students to maintain effective connections to the University and its online community of learners supporting them in their academic journey -Conduct research around student data or information as needed for the Academic Advising department -Advise students on university policies and procedures, and related academic matters -Provide comprehensive outreach to students through proactive campaigns -Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies -Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success -Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success -Empower students to maintain effective connections to the University and its online community of learners -Must have a strong commitment to education and delivering high standards of student experience APPLY TODAY to be considered for an Assistant Academic Advisor position by submitting your resume TODAY to firstname.lastname@example.org including "Assistant Academic Advisor" in the subject line!
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Req ID: 02310-0010613956
Functional Role: Customer Service
Postal Code: 55401-2540
Requirements: EDUCATION and/or EXPERIENCE -Minimum 1+ years of experience working in a service-oriented environment -Bachelor?s degree required -Strong problem-solving and time management skills -Ability to multi-task -Excellent verbal and written communication skills required -Working knowledge of Microsoft Office Suite -Effectively work with multiple databases and student platforms -Skilled at connecting and building rapport with students from diverse backgrounds -Ability to work independently and in a team environment -Self-starter -Ability to adapt to new and rapidly changing situations -Familiarity with online learning and Internet technology a plus APPLY TODAY to be considered for an Assistant Academic Advisor position by submitting your resume TODAY to email@example.com including "Assistant Academic Advisor" in the subject line!