Robert Half International Help Desk Analyst I in Elgin, Illinois

Robert Half Technology is looking for a Help Desk Analyst to support users in a dynamic, active environment. In this role, you will serve as a first point of contact for the organization's field users and provide level I technical support via phone and email. If you enjoy coming up with creative solutions to technical issues and providing excellent customer service, this would be a great role for you! Please send your resume to cherisse.belser@rht.com for consideration. Responsibilities: - Independently investigate and implement solutions to technical issues - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems - Answer and follow up on submitted technical help tickets via phone and email -Offer IT support for operating systems, productivity software, and a variety of other applications used internally

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 01300-9501475879

Functional Role: Help Desk/Tech Support I

Country: USA

State: IL

City: Elgin

Postal Code: 60120

Compensation: DOE

Requirements: -At least 2 years of help desk or related experience -Familiarity with basic networking concepts -Prior experience with IT support ticketing systems -Proven experience in installing and configuring operating systems, networked and local printers, and business applications -Experience with Windows 8/10 operating systems and Active Directory -Strong problem-solving skills -Comprehensive knowledge of POS (point of sale) is a plus!