Robert Half International Customer Service Representative in El Dorado Hills, California
Robert Half Healthcare is looking for a highly-skilled customer service representative who has a heavy background in Call center environments. This candidate will be working within a dynamic and fast-paced working environment. Are you always outgoing and sociable? This could be a great position for you. This position will be dealing with Appeals and Grievances, heavy data entry, and a heavy volume of calls. Major responsibilities - Give exceptional customer service in a timely fashion - Field and send out send written business correspondence - Be a part of business development by by actively cross-selling and referring customers - Organize and route incoming telephone calls If this sounds like the position for you, please call firstname.lastname@example.org
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
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Req ID: 00393-0010715309
Functional Role: Customer Service
City: El Dorado Hills
Postal Code: 95762
Compensation: $14.00 to $16.00 per hour
Requirements: - Strong proficiency in Excel and other Microsoft Program skills - Medical appeals experience - Expertise in Medical Grievances - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Upbeat, positive attitude and an approach to work rooted in professionalism - 1+ years of past relevant experience - Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Basic knowledge in computer software programs and office equipment - Strong communication skills, both verbally and in writing - Strong customer service and office administrative skills