Robert Half International Customer Care in Concord, California
Concord Call Center is looking for a temp to hire Lead Specialist. In this temp to hire Lead Specialist position you will handle approx. 50-80 inbound outbound calls daily in a time sensitive manner and communicate with internal external customers via email and our chat service regarding scheduling appointments. Heavy multitasking in a fast-paced environment. Shift Hours- Monday thru Friday. and Rotating Saturdays. (As a temporary employee when you work a Saturday shift, you will be given a weekday off. Once you are made permanent you can choose a day off or choose to work it as overtime if it is available) During training your start hours may be 8:00 or 8:30; once trained they will be moved to a later shift Department Hours- Monday - Friday department hours are 8:00am-6:30pm; Saturdays are 8:00am-4:30pm. Requirements: Must type 35 wpm Basic math skills (for example- the customer pays $105 per quarter, calculate their monthly rate) Must be reliable and flexible with hours High Energy, outgoing Self-Motivated Team Player Open to change and constructive feedback Attention to detail If you are interested in this position please email your resume to: email@example.com
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Req ID: 00470-0010572409
Functional Role: Customer Service
Postal Code: 94520
Compensation: $18.00 to $18.00 per hour
Requirements: - Ability to communicate verbally and in writing effectively throughout all levels of the company - Excellent customer service skills - Excellent problem-solving skills and ability to help resolve customer service issues that arise - Demonstrated experience performing extensive research to resolve complex customer inquiries - Proficiency in MS Suites - Proven knowledge of order entry / data entry - General familiarity with Microsoft Windows - Comprehension of MS Outlook - Call center experience desired - Ability to use multiple computer systems, applications, and utilize search tools to find information