Robert Half International Helpdesk Support Analyst in Charlotte, North Carolina
?Provide first level assistance and support for incoming calls and issues for all IT products and services. ?Document all required and pertinent information utilizing the helpdesk ticket tracking software, utilizing excellent customer service skills. ?Walk the customer through the problem-solving process, utilizing available tools to troubleshoot, diagnose, and resolve issues to the end user's satisfaction. ?Identify and escalate situations requiring urgent attention, track, route, and redirect issues to correct support resources to ensure timely resolution of issues reported. ?Monitor incoming tickets and process in priority order. ?Consistently demonstrates regular, dependable attendance punctuality.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
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© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 03200-9501465860
Functional Role: Help Desk/Tech Support II
Postal Code: 28244
Requirements: ?High school diploma or equivalent. ?1 to 3 years of relevant help desk experience using Cisco Finesse, Microsoft Office Suite, Active Directory, ServiceNow. ?Experience performing Help Desk first level support for a wide range of issues and customers as well as troubleshooting and resolving issues for remote users. ?Experience with Microsoft office products and Windows is required.