Robert Half Technology Helpdesk / Desktop Support in Charlotte, North Carolina

Helpdesk / Desktop Support Location: Charlotte Type: 6 month Contract to Hire Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests If interested in this position, please email resume directly to sam.stanton@rht.com

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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Req ID: 03200-9501257212

Functional Role: Desktop Support

Country: USA

State: NC

City: Charlotte

Postal Code: 28244

Compensation: DOE

Requirements: Experience in an enterprise helpdesk and/or desktop support environment supporting remote users.

  • Strong customer service and communication skills (face-to-face, phone, and email)

  • Experience with basic computer hardware, including PC, servers, switches, firewalls, and routers

  • Experience with desktop and server operating systems, including Windows XP, Windows 7, Windows 10 Server 2003, Server 2008, and Server 2012.

  • Experience with help desk ticketing systems.

  • Positive and outgoing attitude. SCCM and ServiceNow Ticketing experience. If interested in this position, please email resume directly to sam.stanton@rht.com