Robert Half Technology Help Desk in The Woodlands, Texas

  • Provide first level contact and convey resolutions to customer issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route and redirect problems to correct resources

  • Update customer data and produce activity reports

  • Walk customers through problem solving process

  • Follow up with customers, provide feedback and see problems through to resolution

  • Utilise excellent customer service skills and exceed customers' expectations

  • Ensure proper recording, documentation and closure

  • Recommended procedure modifications or improvements

  • Preserve and grow your knowledge of help desk procedures, products and services

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Req ID: 04130-9500701287

Functional Role: Help Desk/Tech Support II

Country: USA

State: TX

City: The Woodlands

Postal Code: 77381

Compensation: DOE

Requirements:

  • Proven working experience in providing help desk support

  • Proficiency in English

  • Working knowledge of help desk software, databases and remote control

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

  • BS degree in Information Technology, Computer Science or equivalent