Robert Half Technology Regional Technology Coordinator / Desktop Support in Spokane, Washington
Robert Half Technology is actively recruiting for a contract Regional Technology Coordinator position with one of our long-term clients. Regional Technology Coordinator position is based in Spokane, WA This position is responsible for technical support of the desktop environment for the locations within the assigned region. The Regional Technology Coordinator is responsible for hardware provisioning and up to Tier 2 technical desktop support. This role will assist in the facilitation of customer relationship management with key regional business leaders and IT. This position requires minor local travel and rate overtime hours. Responsibilities:
Researches, resolves, and responds to business customer issues/problems/questions escalated from the National Support Center including through email, telephone calls, callbacks, or escalations, and provides support on desktop systems, in accordance with current standards and SLAs
Provides software and hardware desktop technical support, utilizing solid troubleshooting skills
Troubleshoots and supports printers, copiers, and fax machines
Supports and manages phones, VOIP, mobile devices
Troubleshoots operating system and LAN issues
Provides support for specialized tax, audit and accounting applications
Performs desktop software installation using tools such as Group Policy, SCCM, and manual install protocols
Maintains accurate and timely administrative records, including but not limited to: time tracking systems, ticket queue management and weekly status and metrics reports
Provides after hours on call support
Provides oversight for computer equipment inventory and auditing
Provides support through the use of remote desktop support tools
Documents knowledge base articles related to common solutions on ongoing basis
Documents procedures and processes based upon current environment including responsibility for changes to environment
Coordinates desktop and laptop procurement within requirements For consideration, please email your resume to Artem.Zakharchenko@rht.com.
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Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
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© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04410-0009354785
Functional Role: Desktop Support
Postal Code: 99201
Associate's degree or equivalent education and work experience required
Minimum of two years of experience providing end-user support services
Experience working with and troubleshooting the Windows desktop environment (networking, OS, applications)
Understanding of TCP/IP
Understanding Windows Security (Share and NTFS permissions)
Phone installation and maintenance experience
Network and local printer troubleshooting experience
Experience with OS imaging processes
Providing end-user support services
Using automated help desk systems
Strong troubleshooting and data analysis skills