Robert Half Technology Regional Technology Coordinator / Desktop Support in Spokane, Washington

Robert Half Technology is actively recruiting for a contract Regional Technology Coordinator position with one of our long-term clients. Regional Technology Coordinator position is based in Spokane, WA This position is responsible for technical support of the desktop environment for the locations within the assigned region. The Regional Technology Coordinator is responsible for hardware provisioning and up to Tier 2 technical desktop support. This role will assist in the facilitation of customer relationship management with key regional business leaders and IT. This position requires minor local travel and rate overtime hours. Responsibilities:

  • Researches, resolves, and responds to business customer issues/problems/questions escalated from the National Support Center including through email, telephone calls, callbacks, or escalations, and provides support on desktop systems, in accordance with current standards and SLAs

  • Provides software and hardware desktop technical support, utilizing solid troubleshooting skills

  • Troubleshoots and supports printers, copiers, and fax machines

  • Supports and manages phones, VOIP, mobile devices

  • Troubleshoots operating system and LAN issues

  • Provides support for specialized tax, audit and accounting applications

  • Performs desktop software installation using tools such as Group Policy, SCCM, and manual install protocols

  • Maintains accurate and timely administrative records, including but not limited to: time tracking systems, ticket queue management and weekly status and metrics reports

  • Provides after hours on call support

  • Provides oversight for computer equipment inventory and auditing

  • Provides support through the use of remote desktop support tools

  • Documents knowledge base articles related to common solutions on ongoing basis

  • Documents procedures and processes based upon current environment including responsibility for changes to environment

  • Coordinates desktop and laptop procurement within requirements For consideration, please email your resume to Artem.Zakharchenko@rht.com.

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Req ID: 04410-0009354785

Functional Role: Desktop Support

Country: USA

State: WA

City: Spokane

Postal Code: 99201

Compensation: DOE

Requirements: Qualifications:

  • Associate's degree or equivalent education and work experience required

  • Minimum of two years of experience providing end-user support services

  • Experience working with and troubleshooting the Windows desktop environment (networking, OS, applications)

  • Understanding of TCP/IP

  • Understanding Windows Security (Share and NTFS permissions)

  • Phone installation and maintenance experience

  • Network and local printer troubleshooting experience

  • Experience with OS imaging processes

  • Providing end-user support services

  • Using automated help desk systems

  • Strong troubleshooting and data analysis skills