Robert Half Office Team Customer Service Representative in SHELBYVILLE, Indiana
ROLE AND RESPONSIBILITIES Responsible for acting as a liaison between customers and the Company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries via phone, email or fax. Management of all customer transactions from order entry to invoicing in order to ensure overall customer satisfaction.
Resolve customer complaints via phone, email, mail, or social media
Assist with placement of orders, refunds, or exchanges.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Utilize computer technology to handle high call volumes.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication both internally and externally.
Follow communication guidelines, procedures, policies.
Provide support to the sales team as requested or assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS High school diploma or GED equivalent. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skill. Ability to multi-task, prioritize, and manage time effectively. Articulate and professional when communicating via phone or email. Experience with MS Office Suite (Outlook, Excel, Powerpoint, Lync) PREFERRED SKILLS Advanced knowledge or experience with MS Office Suite. Proven customer support experience.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 01400-0009353599
Functional Role: Customer Service
Postal Code: 46176-1961
Compensation: $14.00 to $16.00 per hour
Requirements: Customer Service