Robert Half Technology Help Desk Support in Santa Monica, California

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 00320-9500708452

Functional Role: Help Desk/Tech Support I

Country: USA

State: CA

City: Santa Monica

Postal Code: 90406

Compensation: $40,000.00 to $60,000.00 per year

Requirements:

Help Desk Tier I/II

Salary: $40,000-$50,000

Location:Santa Monica

Employment Type: Full Time

Title: Help Desk Tier I/II

Target Salary: $40,000-$50,000

Benefits: 401k, health, dental, vision, paid holidays amp; vacations

You have VIP support experience. You have what it takes to be a Help Desk Level I/II Support. You are looking for a stable, long-term opportunity. We want YOU!

This person will be responsible for equipment set up for office use, resolving escalated Help Desk tickets in a timely manner, and providing technical support to users remotely and in-office. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

For immediate and confidential **consideration please email your resume to Sara Grimwade ndash; sara.grimwade@rht.com

Major Job Responsibilities:

  • Minimum 1 year of desk side experience in a detail oriented environment.
  • On-site and remote 1st and 2nd level support.
  • Creating Users/Groups, managing access rights to files/Folders.
  • Basic networking knowledge ndash; TCP/IP
  • Hardware/Software troubleshooting: including PC rsquo;s, Windows 7, and Windows 10.
  • Making recommendations on hardware and software procurement to support business goals.
  • Ensure that systems enforce global IT Policies and security policies.
  • Expertise in troubleshooting, configuration, and repair of server, network, email, file shares, PCs, and Audio/Visual equipment Manage and execute project strategies

Requirements:

  • Active Directory: Server 2008, 2012
  • Experience in a mid-size company
  • Basic networking experience
  • Knowledge of Office 365, XP, Windows 7, Windows 10
  • Networking skills
  • Hardware/Software troubleshooting: including PC rsquo;s, Laptops, and Printers
  • Strong oral and written communication skills
  • Excellent Customer Service and interpersonal skills.

Education/Experience:

  • Bachelor rsquo;s degree or certifications and equivalent experience in related field
  • 1+ years of experience in the field

For immediate and confidential **consideration please email your resume to Sara Grimwade ndash; sara.grimwade@rht.com