Robert Half Technology Network Engineer in Richardson, Texas

This client is growing rapidly and has a product that works with Smart TV's they sell to Hotels. They need someone with good network troubleshooting. All tools are proprietary. Examples of problems include:

  • Can't connect or get on the network/internet

  • Setting up private LAN's for conferences at hotel

  • Switch goes down; Switch Troubleshooting; what's wrong with equipment

  • TV Signaling issues

  • Helping with basic IP sub-netting issues

  • Making sure the devices are setup on the VLAN correctly This is a 24/7 facility. Schedules must be flexible. The shifts currently available: 12:00am to 12:00pm To apply send updated resume to megan.collins@rht.com

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Req ID: 04010-0009320700

Functional Role: Network Engineer

Country: USA

State: TX

City: Richardson

Postal Code: 75081

Compensation: $15.20 to $17.60 per hour

Requirements: Qualifications:

  • Technical helpdesk/call center experience preferred.

  • Excellent verbal and written communication skills. Patient, courteous and friendly phone demeanor.

  • Customer service oriented. Strong interpersonal skills. Ability to multi-task.

  • Knowledge and experience with basic computer networking concepts and fundamentals.

  • Provide attentive, patient, dedicated, and innovative tier 1 technical support to customers via phone, email and remote management software.

  • Raise issues of concern and/or problems to the attention of a Tier 2 Call Center Representative or Tier 1 Shift Lead.

  • Log and track calls and maintain history records and related problem knowledgebase documentation within help desk management systems.

  • Proactively notify and work with customers when monitored issues are detected.

  • Retrieve, review, verify, collect, record, or update customer contact information and data To apply send updated resume to megan.collins@rht.com