Robert Half Technology Help Desk in Raleigh, North Carolina
Assist staff with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software. Ensure desktop computers and printers interconnect seamlessly with network. Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis. Follow set policies and procedures when assisting clients to ensure proper handling of requests. Provide telephone support to the end-users on hardware, software, general use, questions, and network related problems. Provide Screen share support if necessary. Works with vendor contacts to resolve technical problems with desktop computing equipment and software. Other duties as required.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 03220-9500707625
Functional Role: Account Executive/Staffing Manager
Postal Code: 27612
Requirements: 1-2 years of experience supporting Windows 7/XP operating systems 1-2 years of Customer Service experience. Excellent troubleshooting and critical thinking skills. Microsoft Office expert – exchange setup Microsoft Desktop Certified Technician, A+ certification Active Directory/Domain oriented environment experience Excellent verbal and written communication skills. Team oriented but able to work independently. Customer focused, able to multitask with minimal supervision.