Robert Half Technology Desktop Support in Raleigh, North Carolina

  • Strong understanding of Desktop/Laptop, Server, Networking, Active Directory, Box, VOIP and Cloud systems.

  • Manage and maintain LAN/WAN including Active Directory, O365, Azure AD, email distribution list and security groups.

  • Execute high priority projects (Active Directory Re-organization, Email Distribution List Rework, Network Folder Security rework, Desktop Image Build)

  • Provide on-site Desktop and remote support to business with PC Hardware/software needs.

  • Ability to work in a distributed environment across time zones and regions.

  • Perform system administration duties for Active Directory, Office 365, Desktop Backup, Box, Antivirus, Desktop Imaging System, Skype for Business, WebEx, VMWare and Video Conference systems.

  • Performs software distribution and patch management to Windows PCs.

  • Knowledge of ITSM tools or ticketing systems (e.g. Service Now, Remedy, Service Desk Plus)

  • Manage the deployment, maintenance, and tracking of IT assets, including desktops, laptops, mobile devices, software, and peripherals

  • Identifies, evaluates, and recommends new products, processes, and technologies.

  • Develops and communicates technical, systems and application standards and ensures compliance with existing standards

  • Create, modify, and manage Standard Operating Procedures (SOP) and Job Aids related to Service Desk Operations.

  • Conduct new employee IT orientation and IT security awareness training.

  • Creates and maintains systems documentation for testing and validation.

  • Performs post-implementation support, identifying root cause with strategic solutions to problems.

  • Works with vendors to analyze and troubleshoot solutions

  • Serve as the technical escalation point of contact for the Service Desk teams.

  • Identify new solutions and services for the IT Service Desk team that align with business objectives.

  • Contributes to the project planning of hardware and software procurement process

  • Custodian of the knowledgebase used by the IT Service Desk team

  • Ability to drive projects through to completion

  • Implement Pearl's desktop technologies strategy and assists in overall IT Operations

  • Participate in after-hours support as needed.

  • Other duties as assigned

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 03220-9500707610

Functional Role: Account Executive/Staffing Manager

Country: USA

State: NC

City: Raleigh

Postal Code: 27612

Compensation: DOE


  • Minimum of five (5) years of related experience and/or combination of experience and education/training.

  • At least 2 years' experience delivering projects within BioPharma IT.

  • Experience demonstrating application of the software development life cycle (SDLC), Information Technology Infrastructure Library (ITIL), change management and capacity planning best practices.

  • Experienced in multiple information technology systems and areas, including (e.g., LIMS, storage/computer/network infrastructure, security, privacy, and compliance).

  • Practical experience and IT knowledge managing systems in a GxP environment.

  • Knowledge of systems software, operations, mid-range servers, VMs, Laptop, Mobile Devices, PC's and web services

  • Working knowledge of CFR part 11 and SOX requirements

  • Must possess strong customer service orientation and an understanding of business processes related to pharmaceutical corporate activities Send all resumes directly to