Robert Half Office Team Medical Customer Service Rep in Plymouth Meeting, Pennsylvania

We have a great opportunity available for a temporary to full time position. A Plymouth Meeting Healthcare consulting company is seeking customer service- onsite specialist to assist with their growing team. This Customer Care Rep will be responsible for: -Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence -Intervene with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed -Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member -Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues -Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution , program referral rate and attendance This position does require driving! Interested in this Customer Care Representative position? Please submit resumes to Erin.Arnold@officeteam.com or call 484-254-9050

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

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Req ID: 03710-0009348460

Functional Role: Administrative - Medical

Country: USA

State: PA

City: Plymouth Meeting

Postal Code: 19462

Compensation: DOE

Requirements: Basic Office Skills