Robert Half Technology Help Desk Analyst I in PHILADELPHIA, Pennsylvania

My client is looking for a Help Desk Analyst in Philadelphia, Pa. If interested, email me directly at christopher.dilullo@rht.com Requirements:

  • Provide first line support ensuring end to end ownership and resolution of incidents and requests.

  • Previous experience providing telephone based technical support and/or desk side technical support.

  • Strong customer service skills.

  • Previous experience with remote support tools (BOMGAR, GotoAssist, LogMeIn, Dameware, etc.).

  • Excellent written and verbal communication skills. If interested in the Help Desk Analyst Role, email me directly at christopher.dilullo@rht.com

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Req ID: 03720-0010127273

Functional Role: Help Desk/Tech Support I

Country: USA

State: PA

City: PHILADELPHIA

Postal Code: 19129-1302

Compensation: DOE

Requirements: - Audio/Visual configuration and support - Microsoft Excel experience desired - Knowledge of Microsoft Word - Familiarity with basic TCP/IP networking concepts - Demonstrated knowledge of Windows 7 administration and bug fixing in an Active Directory environment - Background in installing and configuring Windows OS, networked and local printers, and business applications - IT support ticketing system experience desired If interested in the Help Desk Analyst Role, email me directly at christopher.dilullo@rht.com