Robert Half Office Team Benefits Call Center Representative in Pennsauken, New Jersey
Highly reputable growing global service company is seeking a Benefit Call Center Representative. As the Benefit Call Center Representative your responsibilities include; administer ongoing and annual enrollment daily benefit system activities, receive and import data files containing new employees, changes and terminations, generate payroll/vendor feeds, as well as ad-hoc management reports. Process system data updates such as indicative data, election data, dependent and beneficiary data. Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers. Help develop and maintain system processing documentation. Process and fulfill Enrollment worksheets, confirmation statements and other benefit related materials. Internally manage client inventory and assist with system testing; Web, interfaces and system generated reports for new and ongoing systems. Gain an understanding of the plan design, including coverage levels and options, eligibility, Enrollment/change and termination procedures and assist project team with client assignments to deliver timely, within-budget and high quality work. Meet service level agreements across all clients, analyze process workflow and recommend improvements to increase efficiency and effectiveness. Meet billable hour goals as defined by your manager and work within prescribed budget for each project.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 02700-9500605426
Functional Role: Customer Service
Postal Code: 08102
Compensation: $16.00 to $16.00 per hour
Requirements: As the Benefit Call Center Representative you must have three or more years of experience. Previous Customer Service or Call Center experience required. Ability to gain a strong understanding of the administrative process as it relates to Health Welfare and Pension benefit plans. Strong technology skills and knowledge of a variety of systems and software including Microsoft Office Outlook, Microsoft Excel and Microsoft Word. Ability to multi-task on multiple projects within established deadlines in a fast paced environment. Training on client benefits will be provided. Contact OfficeTeam today!