Robert Half Technology Help Desk Analyst I in Irving, Texas

POSITION: TECHNICAL SUPPORT LOCATION: IRVING 5 MONTH CONTRACT TO FULL-TIME RATE: 16-17 HOURLY I am working with a client in Irving that is looking to add several Technical Support Reps t their team. Candidates that are bi-lingual in English and Spanish are encouraged to apply. o Must have Tech Support experience. Dish, AT T, Telivista, ADT, Protection 1 type experience (troubleshooting cell phones and internet and internal products. o Stable job history is a huge plus, the ideal candidate will want to stay there long term. o Call Center experience o They start all new employees on the 2nd shift which includes 1 day on the weekend. o * 2nd Shift: 1:00pm-10:00pm during the week. o Training is 8:00am-4:30pm for 6 weeks. 3 weeks in the classroom and 3 week they sit with agents. o *(30 minute lunch while training. After training they can choose a 30 min, 45 min or 1 hour lunch)

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Req ID: 04380-0009347657

Functional Role: Help Desk/Tech Support I

Country: USA

State: TX

City: Irving, TX

Postal Code: 75063

Compensation: $15.00 to $17.00 per hour

Requirements: These Tech Support roles are Consumer Hardware and Software support. Residential and Commercial Security Alarm systems.—lots of Troubleshooting. Will be reading from a Script. 2 Types of Calls: 1) Educating the Customer 2) Repair. Something malfunctions so need to fix/Troubleshoot Please send resume to "monique.moore@rht.com"