Robert Half Technology Help Desk I in Houston, Texas

?Provide customer phone support, resolve technical issues, log and escalate calls as appropriate ?Answers incoming calls in a detail oriented, friendly and timely manner ?Builds a strong relationship with end users by projecting a positive attitude and providing helpful support ?Will have a necessary understanding of our services ?Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions ?Will work to handle any user problems before finding it necessary to escalate the issue to a higher level ?Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction ?Will follow all company/client procedures as well as HR policies ?Other duties as assigned

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 04130-9500701269

Functional Role: Help Desk/Tech Support I

Country: USA

State: TX

City: Houston

Postal Code: 77010

Compensation: DOE

Requirements: ?Associate or Technical School degree preferred or equivalent combination of education and detail oriented work experience ?6 months to 1 year of phone support in a customer support environment ?1-2 years working in a performance support/call center environment ?Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, proprietary applications ?Proficient troubleshooting skills